Call accounting software is phone system for telecom expense management (telemanagement). It can help an organization captures, records, and calculates the costs of telephone usage. The main benefits of a call accounting system include:
- Control telephone costs and increase productivity. To many companies, telephone calls produce their second largest expense after payroll. A survey shows that more than 22% of the telephone calls made by employees during working hours are non business related and 10% employees make long distance calls to their friends or family, according to the Eastern American Data/Voice Inc. The misuse of telephone calls during business hours could result in low productivity, lost revenue, and high telecom expenses.
- Generate revenues through the resale of phone services. For example, a hotel can make money through the resale of phone services to customers.
- Track business costs. Call accounting software can track the telephone expense of each department, helping a company calculate business cost and evaluate revenue of each department or employee.
Best Call Tracking Accounting Software System Reviews and Comparison
Different types of companies need different call accounting management solutions. For example, a hotel may need sophisticated software that provides a realtime processing system for call accounting and chargeback and markup algorithm systems for resale of phone services.
As a result, software companies usually provide fully-featured solutions that cover all kinds of companies that need call accounting services. For example, RSI provides a full suite of PBX (private branch exchange) call tracking and accounting solutions for hotels and enterprises:
- RSI call accounting management software hotel version provides a realtime method of increasing revenue in hotel, motel, hospital, and shared tenant environments through the transactions from telephone systems, hotel internet providers and carrier services.
- RSI call accounting management enterprise version integrates the functions and features of traffic analysis, cost allocation, chargeback calculation, instantaneous billing, cost comparisons, billing integration, productivity analysis, telephone invoice management, caller identification, and misuse and abuse control.
Another good product is Tapit call tracking and accounting software, which works with almost any telephone system that provides SMDR (Station Message Detail Record) or CDR (Call Detail Record) information.
Best Free Call Accounting Management Software System Download
Today free call tracking and accounting software is scarce. But users can still find free software that manages call accounting, especially when they are small business owners with small number of extensions. For example, PABX Bill and Hotel Management System is free PBX call accounting software for any small company that has no more than 18 extensions or small hotel with less than 6 rooms.
For companies that have many extensions, it is hard to find a free call accounting software solution. Under this circumstance, they should consider low-price commercial software systems.
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Chen Nanyang - Chen Nanyang's journalist career began in 2002 when he started writing for China's Nanfang City News, Singapore's United Morning Post and ...
