Help desk software is knowledge based CRM software that provides remote support services. It could be in-house computer systems for employees, or web based online call tracking software that provides customers helps on various issues by tracking their requests with ticket numbers.
Best Commercial Help Desk Customer Support Software Comparison
Commercial help desk IT Information Library (ITIL) software could cost hundreds of US dollars. Having basic knowledge about them will help users compare free help desk applications easily. They include:
- Remedy Help Desk Software: It has been renamed to BMC Remedy IT Service Management Suite and BMC Remedy Service Desk. It helps users set customer service priority according to business context, categorize incidents and problems by type of service, and filter and send data to specific departments or locations.
- Magic Help Desk Software: It has been renamed to BMC IT Service Support for the Midsized Business. Magic Help Desk is easy-to-use help desk software for small or medium business owners increase their efficiency and customer satisfaction.
- Heat Help Desk Software: The Heat Service and Support Solution edition provides remote support tools, helping problem managers increase customer satisfaction and lower service costs when customers submit service requests, get status updates, or efficiently find their own answers through the web site.
Best Free Open Source PHP Help Desk Software Comparison
There are a lot of kinds of free PHP remote help desk software available for download in Internet. They include:
- HESK is free PHP help desk trouble ticket software that uses MySQL as database. With it a user can set up his online web-based ticket customer support system in minutes. HESK is free for unlimited administrators and unlimited categories. It has features such as canned responses, file attachments, knowledge base, custom fields of ticket form, anti-spam checks, ticket search functions, email notifications of new tickets and replies, user ratings for staff replies and knowledgebase articles, and auto-close ticket functionality. Buying a $39.95 license from HESK will allow a user to remove the "Powered by" links from his web site.
- Trellis Desk is free PHP help desk ticketing software that provides powerful features such as ticket department creation, ticket priority levels, canned ticket replies, group permissions, ticket escalation, ticket assignment, and ticket attachments.
- Help Desk Reloaded is free PHP open source IT Service Management (ITSM) software compatible with Free BSD, Linux, Windows, and Apple Mac OS-X.
Best Free Open Source ASP Help Desk Ticketing Solutions Comparison
There are a few kinds of free ASP remote help desk software available for download in Internet. They include:
- Zen Help Desk Software is written in ASP and uses Access or MS SQL Server as database. It provides features such as multiple levels of help desk ticket priority, help desk e-mail support, and Knowledge Base Search.
- Liberum Help Desk is free open source ASP web-based help desk software that provides features such as email notifications, communication between users and support responses, tracking system of customer supports, and ticketing catalogues.
Free and open source help desk are fully-featured, allowing small business owners to improve the performance of their customer relationship management at a low cost.
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Chen Nanyang - Chen Nanyang's journalist career began in 2002 when he started writing for China's Nanfang City News, Singapore's United Morning Post and ...
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