Which are the best Web-based and online help desk software programs for 2012? Which are the top CRM help desk systems for Windows and Linux users? This article will provide an easy to use guide for selecting a good remedy help desk software package.
Help desk is a kind of customer support and issue-resolving system based on IT technologies and computers. There are many kinds of professional help desk software applications available for downloading from the Internet.
Top Commercial Remote Help Desk Software Comparison and Reviews
A good help desk system should provide enough remote support tools for different types of customers. For example, Kayako is a remote help desk system that allows business users to provide supports through email, tickets, live chat, calls, and other remote tools.
A professional help desk application could be a PHP or ASP Web-based program compatible with Microsoft Windows, Linux, and Mac OS X systems. For example, h2desk Help Desk Program is a Web-enabled knowledge and troubleshooter software program that supports cross-platform operation; Helpdesk Pilot is a Web-based customer service and IT support system based on PHP scripts; and Jitbit provides an ASP Web-enabled customer support solution.
A help desk software program could be a remedy service management system based on ITIL (Information Technology Infrastructure Library). For example, BMC Remedy IT Service Management Suite provides a series of ITIL-aligned management systems that help business owners improve employee productivity by automating IT support processes, policies, and tasks.
A help desk tool could be a part of an integrated CRM system. For example, Soffront provides a full suite of CRM solutions that include an employ help desk system.
It could also be a help desk ticketing software system that automatically records customer issues and tracks the process of resolving issues. Most of these software programs provide free editions or free-trial demos for downloading. A user can try them before choosing a right solution.
Best Free and Open Source Help Desk Systems Suggestions
A commercial remedy support software program could cost hundreds of US dollars. As help desk is a mature sector in the software industry, a user can also find many free or open source help desk software programs on the Internet. For example, HESK is a good PHP web-based freeware program that allows users to pay $39.5 to reduce the “powered by” links.
While free and open source help desk programs are wonderful, some people still pay hundreds of dollars for commercial solutions as they could receive better customer supports. On the other hand, open source is not consequently free. Sometimes the integration, implementation, and customer supports of an open source software provider could be costly too. A user should carefully compare their functions and support costs before making a decision.
Chen Nanyang - Chen Nanyang's journalist career began in 2002 when he started writing for China's Nanfang City News, Singapore's United Morning Post and ...
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