Which are the top online customer relationship management (CRM) on demand systems for business management in 2011? This article will provide a simple answer and an easy to use guide for selecting the right online CRM solution.
Online services provide low-cost solutions for customer relationship managers. A user will not have to pay a lot of money for the expensive CRM servers and hardware – he or she pays monthly for CRM on demand.
Top Web-based Online CRM Solutions: Costs and Prices Comparison
An online CRM solution is not cheap. Prices could range from a few dollars to hundreds of US dollars per user per month depending on services, software providers, functions and editions.
For example, Sales Force CRM provides a contact manager software program priced at $5 per user per month, while it charges $250 per user per month for its unlimited edition. This means that a small business with 5 users will spend $300 per year for its online contact management system.
On the other hand, a big company with 100 users may have to pay up to $300,000 per year for a fully-featured online CRM solution.
Best Hosted Online CRM Systems on Demand for 2011: Comparison and Reviews
Sales Force CRM is one of the top online customer relationship management services in 2011. Other top rated online CRM solutions include Zoho Online CRM, Commence Online Hosted CRM, and Surado CRM Online.
Zoho is an online CRM on demand. It has a free edition that provides basic online CRM management. A user can try the free edition before buying a commercial edition.
Commence is an online web-based hosted CRM solution that helps users capture, track, manage and share customer information with personnel and departments and improve customer relationship. It is an on-demand CRM software system that integrates the functional modules and features of email marketing, calendar and scheduling, corporate activity management, sales force CRM automation, sales lead management, CRM accounting, ecommerce marketing and campaigns, customer services and supports, document management, project management, customer tracking and reporting, CRM analysis, and mobile phone supports.
Free and Open Source CRM Software Tools Download
An online CRM service could be expensive. Sometimes an executive would like to look for a cheaper and low-cost solution. In this circumstance, he or she can choose a free and open source CRM software solution.
An open source CRM solution may be not totally free. A user may have to pay a lot of money for CRM hardware, implementation, configuration, integration and customer supports too. Please see the article Free and Open Source CRM Software: Best Customer Tracking and Contact Management Solutions for details.
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Chen Nanyang - Chen Nanyang's journalist career began in 2002 when he started writing for China's Nanfang City News, Singapore's United Morning Post and ...
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